Refund & Return Policy
Last updated: 2026
No refunds. No returns.
Skin Story Advance Hair Transplant Clinic does not offer refunds or returns for any medical, aesthetic, surgical or consultation services once they have been rendered, scheduled or delivered.
1. Nature of services
We provide medical and aesthetic services including hair transplant, PRP, GFC, exosome therapy, mesotherapy and related dermatology treatments. These are personalized clinical services and, by their nature, cannot be returned, exchanged or refunded once performed.
2. Consultation fees
Consultation fees, once paid, are non-refundable regardless of whether you choose to proceed with a treatment.
3. Advance payments and treatment packages
Advance payments, deposits and treatment package payments are non-refundable. Once a procedure is scheduled and clinic resources (doctor time, surgical team, consumables) have been reserved, the amount cannot be returned. In genuine, documented medical circumstances, credit for a future appointment may be considered at the sole discretion of the clinic.
4. Cancellations and rescheduling
If you need to reschedule an appointment, please contact us at least 48 hours in advance. Cancellations do not entitle you to a refund of any amount already paid.
5. Results and outcomes
All medical and aesthetic outcomes vary from person to person and depend on individual biology, aftercare compliance and other factors. We commit to ethical, evidence-based treatment and international protocols, but individual results are not guaranteed and are not grounds for a refund.
6. Grievance redressal
If you have any concern about a service you have received, please contact us in writing at skiinstory@gmail.com or call +91 79849 22300. We will review your concern and respond in good faith.